Capitec #BlackFriday service; a 100% discount in empathy, soft s****s and customer obsession.

I phoned the collection's call centre at 8:08am and got through to Wandile Mavuso (Collections Agent)

On the onset of the call he sounded like he was not interested in helping me. He had an agitated like tone as if he did not want to help me.

After explaining my situation to him, he still sounded disinterested and unempathetic. There was no soft s****s.

I immediately asked for his supervisor and he abruptly repeated "hold the line hold the line hold the line" before I could add anything. His wish came true, he did not want to help me.

Then Nosipho Magafela (Team Leader) came on the line and she did not empathize with me either; she rather accused me that I did not call in earlier instead of trying to get to the bottom of the situation. She had no soft s****s or empathy. She did not want to make an exception; because I'm unemployed and struggling.

Thank you for treating me like a ******** that never wanted to pay you. All I asked was for a reversal of 1 payment.

I will never promote your bank and as soon as I'm able I will close my bank account.

Thanks for the #BlackFriday service; a 100% discount in empathy, soft s****s and customer obsession.