Capitec black lists Microsoft and Gurushots

I have just had a lengthy discussion/debate about internet banking, enquiring why I CANNOT do internet payments to merchants of my choice.

I attempted to 'buy' a service from Gurushots, a merchant I have done business in the past with, and can no longer do. Message: "Payment declined"

I then go check my payment details on Google Play and see that Microsoft Office 364 monthly subscription payment has also been declined.

I then make contact with Capitec, ***, only to be told that these two merchants have been blacklisted and I can therefore no longer do internet payments to any of them.

After attempting to find a list of so called black listed merchants, I am told by the operator that it cannot be provided, nor is it available online.

So Capitec has decided on my behalf, whom I can do business with and whom not.

I don't buy that for one minute.

I pay banking fees for a service, not for a "banking service" like yourselves to take it upon yourselves to dictate whom I do business with.

Asking if that means wanting continued access to Office 365 will mean moving banks, a quick: "I cannot advise you on that. It is your choice"

Come on Capitec. This is the worst feedback and related experience I have had from you up to now.

Step up and provide the service I am paying for.