GR
Grace R
1 reviews | Active since Aug 2016
02 Oct 2020, 12:41
Capitec billing me for sms notifications that I'm NOT getting!!
I haven't getting sms notification since the 26th September yet I am being billed for sms notification on my statement for every transaction since then though I HAVEN'T BEEN GETTING SMSES. I have phoned customer care numerous times but all they saying is that I should go to the bank. I have been busy and haven't got time to squeeze in going to the bank. So such a big bank can't resolve that without me going to the bank???
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Replies (3)
Capitec Bank's replyOfficial
02 Oct 2020, 14:45I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Oct 2020, 14:45
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 Oct 2020, 12:36Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply04 Oct 2020, 12:36
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
GR
Grace R's updateReviewer Update
11 Apr 2021, 17:54Yes it has been, thank you kindly.
GR
Grace R's update11 Apr 2021, 17:54
Reviewer Update
Yes it has been, thank you kindly.