LV
Llewellan V

1 reviews | Active since Jul 2022

25 Jul 2022, 09:00

Capitec Bermuda Triangle Branch

Hello Banking Friend

Please explain to me how I get support in a foreign country when you have no live chat on your website or app. Only a bot that's about as useful as a can of Doom sprayed into thy face for religious reasons. No it was not helpful and yes you should have a human option for engagement. No I cannot walk into a branch and ps your contact center number is not reachable from overseas. Is this what the Bermuda Triangle feels like....support please and then you can continue taking my randelas. There's a process flow missing from your operational handbook, happy to help draw it out with your well paid team. SoS My e mail for support is *** because hello peter has the same localized thinking and I cant place my overseas number in the required field. Go figure, Bermuda Bahama ah I wanna ... .. .. .....

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Jul 2022, 15:15
Official
Good day Llewellan  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,