AT
Angelique T
1 reviews | Active since Apr 2013
12 Aug 2019, 14:59
CAPITEC BEING UNFAIR
I was *****ed at an ATM and they won't pay me back saying I took too long to cancel my card, 2 minutes when panicking is too long in their eyes.
I'm unimpressed and want my ****** money bac****
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Capitec Bank's replyOfficial
12 Aug 2019, 16:07I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply12 Aug 2019, 16:07
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
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Angelique T's updateReviewer Update
12 Aug 2019, 17:38Since the 17the of June..... I have waited only to get told the bank won't reimburse me as they feel 2 minutes+- was not fast enough to cancel my card! When I signed up there was no response time stipulated. I'm fuming as I feel my own bank is not investigating this matter correctly and by not reimbursing me are indirectly accusing me of my card getting swallowed and money being taken. Wonderful logic when I even called in freaking out about my card, my money being taken and then the bank failing me at my own security test, 2 out of 3....really!!! Would a ******** that stole my card phone in and ask to check the card was cancelled??? Not to mention in full panic mode??? I highly doubt it. Why was footage not recovered from this ATM???
AT
Angelique T's update12 Aug 2019, 17:38
Reviewer Update
Since the 17the of June..... I have waited only to get told the bank won't reimburse me as they feel 2 minutes+- was not fast enough to cancel my card! When I signed up there was no response time stipulated. I'm fuming as I feel my own bank is not investigating this matter correctly and by not reimbursing me are indirectly accusing me of my card getting swallowed and money being taken. Wonderful logic when I even called in freaking out about my card, my money being taken and then the bank failing me at my own security test, 2 out of 3....really!!! Would a ******** that stole my card phone in and ask to check the card was cancelled??? Not to mention in full panic mode??? I highly doubt it. Why was footage not recovered from this ATM???