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basilntokozoxulu B

1 reviews | Active since Jan 2017

23 Jan 2017, 12:00

Capitec behaving like an untransformed apartheid department

<p>How long must I wait for information on money withdrawn by ******s on my account .Capitec cant seem to bother, police waiting for info as well to close in on ********* that hijacked me at gunpoint on 28 december 2016 and I reported the matter on the 29th but no response still.Too long process to get information on a transaction it feels like a apartheid regime.</p>

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Replies (4)
Capitec Bank
Capitec Bank's reply23 Jan 2017, 15:33
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply26 Jan 2017, 08:43
Official

Good day Mr Xulu

I sincerely apologise for the duration it took to provide you with the requested information.

Please be advised that the information has been sent to you via email.

Kind regards

Nondi Tsholoba

bB
basilntokozoxulu B's update26 Jan 2017, 09:15
Reviewer Update

Hi Nondi

Thank you for your response, will forward the same to the police.

Regards

Basil

bB
basilntokozoxulu B's update26 Jan 2017, 09:20
Reviewer Update

Hi Nondi

Thank you for your response, will forward the same to the police.Can you also provide the time times of the transactions

Regards

Basil