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KM
Keith M

1 reviews | Active since Aug 2018

10 Aug 2022, 13:44

Capitec behaves like **********

I have Recently opened a complaint with capitec and the banking ombudsman. U guys at capitec said u will give me feedback by the 08/08/2022

Today is the 10th and still no feedback I will be letting the ombudsman know aswell. All I can say is you guys at capitec behave like ********** ever so quick to take our money but can't own up to ****.

0
Replies (3)
Capitec Bank
Capitec Bank's reply10 Aug 2022, 14:13
Official
Good day Keith 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
KM
Keith M's update10 Aug 2022, 14:20
Reviewer Update
That's what your said the last time but the instead got an agent to email me that they are handling my query and I will get feedback no later then the 8th August .
Then I have a look at my emails and the same consultant sent and email saying. That they have closed my complaint..
How do you close a complaint but don't hive any feedback or ask the client if they would like to close a complain. Not to worry capitec I'm already in the process of taking legal action against you as this is not the first time you accessed my PERSONAL bank account without permission.
KM
Keith M's update10 Aug 2022, 14:23
Reviewer Update
Look at the below response without giving me a call.
☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆

Hello, Mr. Malek


Reference number: ***9
I confirm that your Savings Account service request has been concluded and the matter is now closed.
Kind regards


Mujahid