Capitec becoming more useless than the other big 5

Capitec is slowly but surely becoming like all the other banks (Which they always said they would never be), USELESS!!!!!!

It is now the umpteenth time that I am in contact with their call centre and they are, arrogant, *********** and have no clue what they are doing. I went to a branch the other day as well and was met with such arrogance from the guy... His name was Calvin at the Watrecrest branch. and he the only thing he was proud enough was giving me his name as if he was untouchable it was amazing!!!

Now I am trying to get a settlement letter to settle my personal loan and I am told to go into a branch, they cannot help me telephonically..... This is the first time EVER I heard I need to go into a branch to get a settlement letter!!!!

Goodbye Capitec..... Was nice to know you ;)