Capitec becoming like all the rest. No care for customers.

I am extremely disappointed with the way my ***** dispute has been handled by Capitec Bank.

A *****ulent transaction was reported to the bank, and instead of taking ownership of the investigation process, I was instructed to personally contact Paystack to request a chargeback — something I strongly believe should have been handled directly by the bank as part of their ***** resolution responsibilities.

I went out of my way to obtain the requested chargeback communication from Paystack and submitted everything required. The last feedback I received from Capitec was that I would receive written communication in April 2026. Since then, there has been absolutely no response, no update, and no meaningful communication from the bank despite follow-ups.

My concern now is that Capitec will attempt to decline the chargeback due to the time that has elapsed — time largely caused by delays and lack of action on their side.

Customers should not have to fight alone to recover funds lost through *****ulent activity while being left without communication for months. This entire experience has left me feeling unsupported and ignored.

I will not leave this matter unresolved and, should this continue to be ignored, I fully intend escalating the matter further to the relevant ombudsman and regulatory authorities for investigation into the handling of this case.

I expect urgent feedback and a proper resolution from Capitec.