Capitec *****

On the 29 th March 2024, a company called Courier It send me a mail for payment. the amount displayed was R 34.99. I receive a lot of parcels so I did not think strange about it. after the payment I always check my balance, and that's when I saw the amount they took is not R34.99 but R 6178.41 it was still PENDING, I immediately stopped my card on my app. I phoned the ***** department and after 5 calls eventually got to someone that is interested enough to assist me, I lodge my complain and my ref is: ***, my call was at 10 am and lasted 7.24 minutes. A lady phoned me after about 2 weeks, I explained everything again to her, she then sends me a mail address to some other ***** department that work with this type of *****, on whitch I must replay and send them the mail from "courier it" that proved the amount (at that stage it was 5 or 6 mails I already received) the lady from the call centre told me it takes 30 days to resolve the problem, I said its fine as long as I can get my money back. Now it is (after sending 2 mails for follow up), we are in the 3rd month already more then 60 days after I lodge the *****. I don't get any response form Capitec ***** to inform me when I can get my money back. As this is a huge amount, and why could they not stop the payment when it is still pending, I cannot believe in these days that that is not possible! Because of no response from Capitec I have no choice to wright this review.