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Rene
1 reviews | Active since Nov 2021
11 Sept 2023, 11:21
Capitec *****
Capitec froze my account without any notice. On 23 August I enquired in person and was given an incident tracking number. When I checked on the WhatsApp app, the incident tracking number did not exist. I physically went into Capitec again and was given an email address to submit the enquiry. I wrote an email to Capitec on 1st September enquiring about my frozen account. On the 5th of September Capitec rep**** via email and copied in the consultant. The email said..." Kindly provide reason to client why your department place a stop on her accounts" And my account is STILL frozen and I have heard NOTHING from Capitec.
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Replies (2)
Capitec Bank's replyOfficial
11 Sept 2023, 11:29Good day Rene
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Sept 2023, 11:29
Official
Good day Rene
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Rene's updateReviewer Update
13 Sept 2023, 08:41Capitec Bank rep**** here on HelloPeter, that a designated official will contact me within the next business day... Still nothing from Capitec... They are committing *****. Silence is acquiescence.
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Rene's update13 Sept 2023, 08:41
Reviewer Update
Capitec Bank rep**** here on HelloPeter, that a designated official will contact me within the next business day... Still nothing from Capitec... They are committing *****. Silence is acquiescence.