SF
Steph F

1 reviews | Active since Jul 2021

14 Jan 2022, 18:05

Capitec banm

I was ****med by some one inside capitec bank and sent my forensic docket with a case number to forensics, it was sent through on the 13 October 2021. Still no feed back and im not the only one. There is a paper trail here as i know of many others...

The incompetency of this bank is atrocious and un acceptable....

They have inside help into **** you out of youre money and then just say its not their problem....

I am utterly disgusted in this bank and in the forensics department .

Please people go to another bank as Capitec is unfit for any client services or the lack thereof....

Like i said only got a response when i hammered them on face book then they jumped to assist me.

Take youre money else where before you also get ****med.... They take no responsibility

Unacceptable

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Jan 2022, 18:42
Official
Good day Steph 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply25 Feb 2022, 11:17
Official
Hi Steph 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Best regards,