CAPITEC BANK.........VERY VERY VERY VERY BAD SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Item: Capitec Bank
Rating: 1
Author: Joan O

5 Years later and issue still not resolved.

I have been a Capitec Bank customer for many many many years.

in 2016 I approached Capitec for a loan and was told I cant get one as the systems shows that I was handed over for non payment on a previous loan. But I did not owe any money to Capitec and the Branch Manger Mr Tshepiso Dikobe did a full investigation and gave me a letter from Capitec stating that all loans are paid in full, and assured me that it would be taken off my profile and updated on the credit bureau.

Now a full 5 (FIVE YEARS LATER) I have approached Capitec for a loan and have been told the very same story....... REALLY how is this possilbe.

The branch in Middelburg called the customer care centre in front of me and got the company who I was apparently handed over to. They confirmed with Momfundo at the Middelburg branch that I am not on their books AT ALL.......

E-mails have been sent from the Middelburg branch and myself to the hand over department and the manager at sent an e mail to the hand over dept.

I AM NOT GETTING ANY FEED AND RESPONSE FROM ANYONE. AFTER SO MANY YEARS AS A LOYAL CUSTOMER.... MUST I LOOK AT CHANGING BANK.

HOW CAN THIS NOT BE SOLVED IN YEARS.......

SOMEONE PLEASE CONTACT ME URGENTLY

Helpful (0)

Replies (5)

Capitec Bank's replyOfficial

05 Jan 2022, 16:14

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply05 Jan 2022, 16:14

Official

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Joan O's updateReviewer Update

08 Jan 2022, 05:55

Got a missed call from Capitec. And tried calling back. Left 4 Messages for Tarryn before she responded and didn't help at all. Told the tune around time is 7 days. WOW HOW ABOUT THE FACT THAT THIS ISSUE HAS BEEN GOING ON FOR 5 YEARS I REPEAT!!!!!!!!!!!!! 5 YEARS.

NOW I CANT GET A LOAN FROM CAPITEC BECAUSE OF AS I SEE IT A *****ULANT LETTER GIVEN TO ME MY YOUR BRANCH MANGER 4 YEARS AGO STATING I HAVE PAID CAPITEC MY LOAN. WHICH WAS 17 YEARS AGO........REALLY

IM GOING TO ANOTHER BANK CAPITEC DOES NOT RESOLVE COMPLAINTS. !!!!!!!!!

Joan O's update08 Jan 2022, 05:55

Reviewer Update

Joan O's updateReviewer Update

17 Feb 2022, 18:54

I have closed my Capitec account. Your branch manager at The Middleburg Mall has been no help. Does not return calls. Tells me she has called me when she has not. I have closed my account because of this manager. And to make thing worse. My husband went with me to the branch and we were not allowed to sit next to each other. We must social distance according to the same Manager!!!!!!!!!!
REALLY MY HUSBAND AND IM LIVE IN THE SAME HOUSE. SLEEP IN THE SAME BED BUT WE CANT SIT NEXT TO EACH OTHER IN YOUR BANK. The manager at Middelburg mall is rude and unhelpful.

Joan O's update17 Feb 2022, 18:54

Reviewer Update

Joan O's updateReviewer Update

17 Feb 2022, 19:00

I AM TAKING THIS FURTHER........ SOMEONE NEEDS TO TAKE RESPONSIBILITY.....STARTING WITH YOUR BRANCH MANAGER MR DIKOBE WHO GAVE ME A LETTER WITH FALSE INFORMATION 5 YEARS AGOLALL THE WAY TO YOUR MIDDELBURG MANAGER.

Joan O's update17 Feb 2022, 19:00

Reviewer Update

Capitec Bank's replyOfficial

25 Feb 2022, 06:58

Hi Eleanor

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply25 Feb 2022, 06:58

Official