Capitec bank's woes

On the 28th of February 2022 I received a call from a rude Capitec consultant, the guy told me he won't remove the hold status when I ask why because I provided the bank with both my client's and I affidavits he says I must proof that the money in my account is mine, when I ask him to explain thoroughly he then says I must provide proof of payments from every customer of mine, how will I provide proof of payments and affidavits from hundreds of customers, my account has been on hold status from the 13th of December 2021 today is the 28 of February 2022, been calling , sending emails and going to the branch with no help . I'm not happy at all Capitec is incompetence this is causing me a lot of stress and they don't care ,when you go to the branch they treat u like a ******** when you call they make u hold for a long time forgetting that I don't have enough airtime since my account is on hold status. Reference number ***4 I got an email last week Monday stating that my account has been unlocked I must go to the bank for verification. I went but I'm being send from pillar to post with no concrete explanation , mind you I provided everything they required of me but I'm still not getting the help I need. Please assist