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hlu S

1 reviews | Active since Dec 2017

03 Mar 2021, 08:49

Capitec Banks weak online security

Woke up this morning with 3 notifications from Capitec Bank of online purchases from KFC even though the store was closed.

Upon going through my statement I noticed that the purchases were duplicates of purchases I had made at KFC on the 26th and 27th of February.

I find it very worrying that Capitec security systems are so weak. That a 3rd party can just duplicate purchases you had made successfully without goin through the various security measures ie. pin and cvv

This leaves us as customers open to ********** transactions. Hope I'm not given the run around with regards to my refund.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Mar 2021, 09:28
Official
Good day Hlu

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank