Capitec bank's terrible service coupled with a smile later

Had the most unpleasant experience with Capitec bank (Pinetown, Durban) today. I initially visited a particular branch and was some girl who wasn't even wearing her badge (couldn't get her name and don't think I was that interested in getting it after such poor service. Found this girl speaking to her 'friend' who was supposed to be tending to the front desk and she wasn't and had to ask for attention and assistance. So this gives me a number and sends me to her friend. Her friend was speaking to her front desk friend while attempting assisting me, as she didn't. I was so upset when I left that filthy place. I went to the bank for limit increase and download Capitec bank app, she all told me that she won't increase my limit to the amount I wanted because her computer won't allow her, she gave some stupid explanation as I've increased my limit so many times before. As much as her s****s was terrible I was able to notice how ugly her character and face was as she gave me a hard time I needed the money, my money to quickly send my mother for cardiovascular check up in Capetown... I stopped myself fron tellibg her how *********** she is and unprofessional but I did have the strength for her as I was rushing for something far more important. So I then said to her so instead can I just do a direct deposit with one of the tellers as this is imperative, her answer to me was, "kephi la, ayi kayikhaya, abekho oteller" direct translation - where here, not here, there are no tellers here. Being angry is an understatement,but that was a least of my worried coz apart of me know also that she wouldn't take what I was say serious with her cheap red lipstick and cracked lips. So I went to another branch in Pinetown hillstreet, was assisted by Sazi, the gentleman took his time and was very helpfu. He asked the right questions, communicated to a point that I felt at ease and made a couple of jokes that made me forget about my mother's troubles just for a minute anyway. Thanks to Sazi who assisted me... The star is for him, I wish Capitec bank would hire more people like this guy. I competed my transaction on the app, using my phone. Sazi even told that it would have charged a little, just a little more if I had used tellers, didn't even mind. But thanks to him I have the bank at the palm of my hands, convenience!... Thanks man. If you look under my profile you see the two people name or initias who signed in and helped me (Sazi did) you can even check your footage. The girl who failed to helped me almost made me change my bank, I'm glad I went to the other branch. I work with clients all the time a criminologist, complexed environment however will never stoop so low to disrespect someone who pays my salary. My name: Ms. Mqadi T/No. *** Pinetown