Capitec Bank's *********** staff

I have always had the worst experience with Capitec but I think now they have taken it too far. My account has been put on hold or blocked for over two years now and when I enquire, I am told my account is under investigation. Here is the story, a few years before COVID-19 I used to travel oversees to visit my fiancé where she works which is China, so for business purposes I left my card with my partner, and I would load it with money, and she would transact using it and I had full knowledge of all transactions so when my account was first blocked, I Enquired and they told me its because it is transacting in overseas and when I made them aware about this they said I should provide proof , my last ticket, visa , my fiancé's last ticket and visa as well as our passports and an affidavit and my account was unblocked for 3 weeks then blocked again and when I go to the branch to enquire again I am told the same story and I told them they already told me this and i provided all necessary proof and at this point I was worried of the policy i have of my old parents which is over 2 years old as well at the time and when i tell you they have been investigating since then. I have been given multiple reference numbers that were meaningless because when I called in using them they were inactive cases that are closed without my knowledge and consent. At some point one of the consultants told me to just forget about banking with Capitec because I am a *****, I had never received such disrespect before especially from the only people that are supposed to be assisting me in fixing this. Capitec bank consultants remain *********** and worst of all don't know how to do their jobs, the only thing they do is offend customers and be downright rude. I just need them to unblock my account so I can get the money in my account and close down that account as Capitec remains the worst bank ever.