Capitec Bank's *********** staff

I have always had the worst experience with Capitec but I think this one takes the cup. My account has been put on a hold for more than two weeks now. It is because of case that was opened by my sibling at their bank for transactions they have no knowledge of, I went to a Capitec branch at Boardwalk in Summerstrand PE and I was told to do an affidavit including my brother, we both went to do it and I went to submit them including a certified copy of my ID and was told my query would be solved in 7 working days, it's been more than that now and I have to pay rent with the money in my account. I notified them of this several times and they said the same thing. Today my landlord is kicking me out and I call Capitec to enquire again and this time they have a different story that standard bank should remove the hold on my account. HOW when I bank with Capitec, only answer I got was a " well ma'am I don't know and you making your problems mine at the moment". TWO WEEKS later that is the response I get from them. Capitec store consultants and the call center consultants are *********** and don't know how to do their job and worst of all they are rude. I just need my account unblocked so I can pay rent and then close down that account as Capitec remains the worst bank ever.