Capitec Bank's Lack of Responsibility and Accountability

Seems Capitec is content rendering shoddy customer service. Made payment on the app yesterday at 4pm and app stated payment will be effected on 13 April (within 24 hours). Receiver enquires when he will receive the deposit. I follow up with Capitec Bank's client services only to be told payment can take up to 48 hours. Shows no responsibility and accountability by Capitec. How then can Capitec Bank be expected to handle client funds responsibly?