CAPITEC BANK'S INCOMPETENCY

I have made a query on the 24 of July regarding sending money into an incorrect account to which I was to that I will get the money within 7-14 days. I have been following and was being told same thing over and over. Today I decided to make a call to which I was informed that my case has been closed, on the freaking 2nd of August and was not adviced. I have been banking with them for more than 5 years and believe that one should not be treated that way. I did not receive any email nor text msg to inform me that the case has been canceled!