1 reviews | Active since Sept 2009
Capitec Banks, has no remorse to Its client eventhough its not a case of *********
I was hijacked on the 24 January 2020 around 21H00, kidnapped by the ********* and they request a pin number to withdraw money in my bank account. I gave them pin number with no choice as they threatened to **** me with my 12 years son. I logged a complaint with Capitec bank for the dispute of transaction which was done on that night, in which they manage to withdraw R3600.00, because while we were kidnapped my wife phone the bank to stop the card and they stop the card. I could not stop the card as the ********* were having my two phones with them. I wrote a complaint on capitec website on the 19 february to check my queiry for the case Number:***0 and someone responded with a call on the 20th February 2020, and her name was Adri Swart. I did try to explain to her that I was hijacked and she insist that It was a ********* ,because they did not know and I said how will they know as I was hijacked and kidnapped at the same time. The only way that they could know is when I opened the case at police station, CASE 430/01/2020 reported at klip town as the car was recovered at Eldorado park and it was transfered to Mondeo police station. I did send them the case number, proof of Insurance, and proof of tracking device. Their arguments is that, because I was having the card myself and the pin was used on the request of ********* with at a gun pointed to me and my son, they cannot refund me the Amount. The cash was withdrawn by ********* at FNB machine and not taken from me by the time I was hijacked. The bank also said that there were Cameras on that ATM. I feel not safe by having the money with them , as they should tell us to have our own insurance to protect our money at the Bank, but I think they should have insurance for that Case. The pin was given to the ********* with no choice or losing our lifes. Lastly I dont feel protected with any bank for now as this things happen with no choice.
This means that I need to have an insurance for any thing that can happen to me, even though the money was not in my possession and withdraw without my willingness. In other words why can't say straight that, you don't care about your customers. That's why you don't feel any remorse for incidents like this. I think you need to say it openly to public that they must know, they need to have their own insurance of all money inside capitec bank. You need to be party of the ***** in order to re-embuse the client, in other words I am not part of you as my bank in which I prefer you as my partner because I put my money in your business. All I need you to do, is to explain to everyone of public, that any incident like this they need to have their insurance. You don't care about the customer at all, you only happy of having customers and treats them this way. Good luck with your business.
This means that I need to have an insurance for any thing that can happen to me, even though the money was not in my possession and withdraw without my willingness. In other words why can't say straight that, you don't care about your customers. That's why you don't feel any remorse for incidents like this. I think you need to say it openly to public that they must know, they need to have their own insurance of all money inside capitec bank. You need to be party of the ***** in order to re-embuse the client, in other words I am not part of you as my bank in which I prefer you as my partner because I put my money in your business. All I need you to do, is to explain to everyone of public, that any incident like this they need to have their insurance. You don't care about the customer at all, you only happy of having customers and treats them this way. Good luck with your business.