Capitec Bank's ********** Cash send facility!!

Capitec Bank is the most *********** bank I have ever seen or dealt with.I happened to transfer funds via their so called "Cash send facility" on 2nd July however the person I sent it to was advised it was already redeemed,making me obviously look like a ***** to that person .I then tried to redeem it myself and it said the same thing and to my shock the money was now reflecting as redeemed when I logged onto my profile.I then called their call centre around 17h-18h on 05th July and spoke to a lady who advised the money was actually not redeemed after all and that it's a technical issues with their cash send facility on their side since May already and that she has escalated the matter and I will receive an SMS within 24hours with the new C number to got and withdraw the money .It's 192 hours later and I still don't have my money, even after visiting their branch twice already on the 7th and again today and being told the matter has been escalated but still I don't have my missing R1500 but instead they gave me another incident no:748 780 32 today!Why introduce a facility to customers that is clearly not up to standard then let the customer run around for their own money!Why must it take me so long to redeem my own hard earned money!? Can you urgently get to the bottom of this matter as I'm tired of being sent from pillar to post getting inaccurate information each time. Im extremely inconvenienced right now and all I want is money