Capitec banks disgusting Service during lockdown!!!!

my fiance did a request last week tuesday inside the capitec branch at Keywest mall to request and immediate transfer from his 32 day savings account into his personal account. we were told this would take 24 hours. its more than a week later and he has still not been able to use the money he requested. when phoning the call centre they tell him it will only be actioned after lockdown, which is utterly pathetic. he has people to pay and food to buy. the banks are an essential service so this is not acceptable as for the next 2 weeks there is no food in our house due to capitec banks disgusting service. i would like someone to call him from capitec bank so he can have this issue resolved TODAY!!!!