Capitec banks Disgusting service

Shocked at the disgusting SERVICE received at Capitec Bank Kroonstad branch today.

Capitec deserves no star what so ever. The ABM at orange street branch was shockingly rude and with Zero ethics.

My mother stepped into the bank to inquire about her account balance which seemed incorrect, only to discover that the bank charges are not as per what is advised on their website and what they confirm with their clients.

As per the confirmation on the website and the consultants in the branch, the calculation of withdrawal fees is per R1000 withdrawn there is a charge of R8.00 at capitec branded ATMs. At other ATMs its R9. 00 per R1000 withdraw.

If the client withdraws R3400. 00 calculation is R3400 /1000 x the R8. 00.

How ever what capitec has been doing is charging their clients a full R8. 00 regardless of the amount withdrawn at their ATMs.

Meaning this is a discrepancy and false information provided by this bank.

The bank then charges the amount with out the knowledge of the client and deducts it from the next deposit into the client's account leaving the client with a lower balance. "more like an over draft facility" which in my years of being with this bank I have never known capitec to have an overdraft facility on their savings account.

Every month there is an extra amount they deduct from her account.

They refused to rectify this and the a complaint was laid with the complaint management team and however still awaiting a response from them till now.

Wish this Plat form will wake them up cause funds need to be put back in to my mother's account.

She is an old lady and can not be ****** monthly.

*upset client