Capitec Bank's Bad Customer Service

On the 08th of November 2017, I visited Capitec Bank at the Midlands Mall in Pietermaritzburg around 4pm to print a Bank Statement, upon me entering the branch there were two guys chatting Niel and Peter not so far from the entrance, assuming that they would come and assist me at the door and ask me how they could help me; they just looked at me. I then proceeded to the Cashier queue and found that there was someone being assisted so I waited and waited while there were two other consultants who were also having a chat amongst themselves. I then asked Niel and Peter if I could get assistance as I was still at work and the branch was quite empty. They both told me to wait till a consultant calls me , I started getting furious by the response they gave me considering they weren't doing anything and they didn't give me a slip with my waiting number. After 15mins of waiting with noo assistance, a white lady came in to the branch and was gladily assisted by Peter and proceeded to a consultant that was available. I still had no help. I then enquired with Niel why I had to wait and someone who had come way after me got assisted. I felt discriminated because I was black and secondly because I am such a loyal Capitec client. I told myself I am never going to a Capitec Branch again as this was not the first encounter I had. I am utterly disappointed in the service I got and I personally direct the fault to the Branch Manager and upper structure for not promoting and instilling good cliental. Capitec bank is highly innovative but the way its employees treat their client is highly uncalled for. If this matter is not resolved I will take further steps like posting on FB and other exposed Social Media platforms. Never should I be discriminated for being black.