JB
Jana B

1 reviews | Active since Aug 2022

29 Aug 2022, 15:06

Capitec Banking Systems should be investigated.

Capitec Bank should be investigated for their app often not working especially on month ends. The app is not working again and they disabled my internet banking function "for security" reasons, without my consent or knowledge. You cannot activate your internet banking function without the app. In effect Capitec is denying met access to my funds. Is the core business of banks not to safe keep my funds on my behalf - a service which I pay for. Contacting the call center and using their inbox services did not help at all. Capitec should start to take complaint like this seriously. Someone should investigate and maybe a hefty fine should do the trick. So many customers cannot all be wrong. Maybe the Capitec share holders will care?

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Aug 2022, 17:34
Official
Good day Jana 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank