Capitec Banking online

Every time we sign into the Capitec online to pay accounts on the desktop computer on which we first have to do a selfie then scan the code then you get in to the account. We are busy trying to pay accounts then we receive an error message and it exits the app on the desktop, "Message: Please call the customer care for help if the problem happens again before paying the account see that it did not go through". Why is Capitec staff so *********** that they can not sort out this problem, it has been an on going story since the beginning of the year 2025. Every time we get told to "wait for 2 hours and try again" is this how Capitec is working lately no proper service. This happens with 3 accounts every month When we try to pay accounts. WHY???????????