Capitec: Banking on simple incompetence

<p>Hello Peter</p> <p><br />I would like to share my horrific experience with Capitec bank(I have been banking with them for the past 4 years or so). </p> <p><br />My brother who is overseas working aboard a cruise ship transfered money to my account on the the 13th of September, I got an email from AFEX(they do international money transfers from bank to bank) on that day giving me details of the transfer and that, simply, my bank should be in touch with me about the transfer in the coming days.<br />After a few days or so, I go to a capitec in Field Street to enquire about the money. The gentleman who assisted simply had no idea about how an international money transfer works, judging from the fact that he did not phone head office to find out what was the status of my transfer. </p> <p>I then went to a branch in Smith Street, exactly 7 working days from when the transfer was effected overseas, were a consultant said they are not trained to handle international money transfers, eventually she called head office. The response from head office was that the money was sent back by capitec because it reflected that the beneficiary's/recepient's name was 'savings'. </p> <p>My question now is when was I going to know this, given that all the other details pertaining about my account were right, had I not visited capitec again and again? </p> <p>Capitec in this case did not contact the sender's bank nor myself. Up to this point my brother says that AFEX has not contacted his bank to effect a re-transfer, and on my side capitec's customer care has rendered itself utterely useless, I am not able to track were this money is and no one is able to give me someone senior to speak to at head office.</p> <p>The impact of all this on the lives of the people that this transfer affects is detrimental. I have taken a decision to leave capitec as soon as I am able to resolve this, somehow.</p> <p>capitec's simplicity in banking is based on lethargic and mediocre customer service.<br /><br /></p> <p> </p> <p> </p> <p><br />Sent from my Samsung device</p>