Capitec banking application/ phone banking NOT SAFE!

Friday the 8th of May 2020 my phone got ****** inside pep store at Silverton Crossing Pretoria, the the person who stole my phone managed to withdraw all my money in capitec account using cash sent service via my banking application. How safe am I to bank with capitec then this happens to me without a trace not even an answer.

We are advised to use phone banking to avoid such crimes yet ******* can easily get inside a capitec banking application and withdraw money without a pin. My rights as a costomer were violated by the cash sent service that I've never used not even once and all was done from the bank was to change my previous pin. I've never considered changing banks nor meeting a bank ombudsman office but the loss of my money pushes me to do such. I am disappointed in capitec