FR
Frans R

1 reviews | Active since Jul 2011

28 Dec 2016, 12:22

CAPITEC BANKING APP NOW VOID

<p>IN THE PAST I WAS ABLE TO REVERSE UNAUTHORIZED DEBIT ORDERS WITHOUT HASSTLE NOW ITS LIKE ANY OTHER BANK GO TO THE BRANCH TO CANCEL A DEBIT ORDER CAPITEC IS NOW NO DIFFERENT THAN ANY OTHER BANK </p>

0
Replies (4)
Capitec Bank
Capitec Bank's reply28 Dec 2016, 12:28
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

FR
Frans R's update28 Dec 2016, 19:39
Reviewer Update

I went into the branch and reversed the transaction where i used to do it with the app to me its totally useless in using the banking app in the first place

Capitec Bank
Capitec Bank's reply29 Dec 2016, 10:49
Official

Robin has provided you with feedback. If you need any more information, please contact Robin ***.

Best regards,

FR
Frans R's update29 Dec 2016, 13:23
Reviewer Update

Yes she did but that doesn't solve all of the capitec banking app cliens's problem we would still not be able to reverse transactions over R 200 via the app to me and i'm sure all other banking app clients this is unacceptable