Capitec Banking App Issues

I must say that I am quite frustrated with the capitec banking app. My app is set so that I sign in using biometrics, I prefer that as it is much safer.

This morning when I tried to log into the app it suddenly requested my remote pin. I entered the remote pin but I kept getting an error that my pin is incorrect.

Now my app is blocked, and when I try to reset the pin using the verify Identity option I get the error that Home affairs is offline.

This is not simplifying my banking experience, because you teamed up with Home Affairs who is always offline, whereas you could have given your customers the option to reset their pin by receiving an OTP on their registered cellphone. Now I have to go to a bank branch on grant day to reset a pin which I could have done myself. Please also sort out your banking app's crashing issues. It seems like now that your customer base has grown significantly you don't care about your service anymore.