IT
Irna T

1 reviews | Active since Jun 2023

05 Jun 2023, 09:17

Capitec Banking App

Morning, I have an issue with the Credit Rating score which is very inaccurate on your app. Based on tge credit rating and score from both Experian and Compuscan. As clearly I would not qualify for any loan products based on the incorrect scoring from your app. Furthermore I called in to cuwtomer service and were told that I should ask Experian the question about the rating on the app. This is very unprofessional as it is your app and service offering. Could you please update my credit score efficiently. Thank you

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Jun 2023, 11:44
Official
Good day Irna 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank