Capitec Bank - Zero Client support

On 15 August 2023 I received a notification from my service provider that they have not been able to process my subscription for the month. I then checked on my account and fond the transaction failed. I attempted to process a manual online payment for the subscription using my virtual card and this failed, then tried my usual debit card and this failed as well. I then called Capitec and spent almost 20 minutes on the phone with a support consultant who had to put me on hold so she could ask someone else to check what is the cause of the problem....keeping in mind that this subscription was running smoothly for the past two years....she gets back to me and says that there was an update on their system and the service provider has been flagged as a ***** / online casino / forex trading company . She will get the relevant department to assist to clear this error. I waited and got no call to update me on their progress...on 16 August I attempt the transactions and its the same issue, this is now 19 hours after my initial phone call to Capitec customer service. I report the matter via a DM on Twitter and they reply that someone will look into the matter. On 21 August the transaction is still not able to be processed and I 'm now reminded by the service provider that they will be cancelling my service should I not bring the account up to date. I then chat to the bot / human??? on the Capitec whatsapp line and I screenshot the chats and submit it to the Twitter DM...they then ask "How may we assist" yet I have furnished them with the information regarding the problems being experienced. I send them more screenshots, this time with the progress report of the matter, which still shows the matter is being investigated, ie. 5 days gone by and still not resolved. So it's been a waste of my time, costs fo around R75 airtime to call them to sort out a problem that their system created and no feedback and not even a courtesy call to advise what is going on. When I called them again, I was told that they cannot call me back and I would need to call again the next day to get a progress report.

Totally fed up and not having received a confirmation that they will sort out their mess I make mention to Capitec advising them of my intention to close my accounts with them. I proceeded to look at other banks as an option and I log a request for a call with FNB online and within a minute a consultant calls me, I'm serious, a minute after logging the request I get the call and the lady asks very politely "How may we assist you." I then tell her I would like to open up a personal and business account with FNB and after a few minutes everything is in process and the account confirmation is emailed to me. Now this is proper service, making you feel welcome to bank with such an institution...A compliment definitely worth mention for efficient and professional service provided by FNB Bank. As for Capitec, I have still not received an update on the matter hence I am now closing both my accounts with them as of 31 August 2023.