Capitec Bank - Wow, your service is way. way below the normal standards

I had the misfortune of dealing with Capitec Bank earlier today. I deposited a princely sum of R 400 via the cardless mechanism at their ATM. The machine closed after I had made the tranaction without any confirmation of the deposit. After going through many avenues, I am still left very frustrated. I was informed that the matter would take between a day or two working days to be resolved. The person who was receiving the deposit into their account is in dire need of the money as they need to feed the family tonight. The call centre agents at the Capitec toll free number do not know a thing about customer centricity. Also, I kept hanging on for a considerable amount of time being banded from post to post. I am utterly disgusted. I have no doubt that the Board of Directors and their staff will at least enjoy a very hearty meal this evening. Kindly enjoy your meal, remembering that it is your customers who are paying your salaries and in so, have provided the very meal that you and your families will be gorging on. The reference number for my query is ***. My name is Geoffrey Francis and my cell number is ***