Capitec bank Worst bank which does not care about it's customers

I would like capitec bank to release my money from hold on the 2nd of January 2020 I was charged double for an Uber which even today shows Uber did not take the second payment as it is unprocessed in my account. I tried calling capitec call centre which did not help as my money is still on hold. On the 25th January 2020 I bought things for 2400 at Woolworths online which were not delivered and Woolworths did not take the money as they were out of stock. That money is still sitting unprocessed and I tried once again calling capitec bank to get my money which was a waste of time. I am closing my account with the as I have never experience such in my life and to think they think they have a right to keep my money unprocessed amuse me.