CAPITEC BANK WORST BANK EVER

Deposited R11 700 on my capitec account and I noticed a deduction of R800.00. I contacted call centre and spoke to Dione Phillander who cut me off and later told me she can only escalate the matter. I have been on the line for over an hour, had spent over R120 on airtime. All Im told is that the there was a correction made by the system. I need to pay someone and He wont take less. Capitec servise is the worst