Capitec - bank worse, live stressed

Money was *******ly drawn (from India or somewhere) from my minor daughter's Capitec account. The card was stopped and a ***** case lodged at Capitec with ref ***8 on 30 Jan 2020. I have been phoning, emailing and resulted to social media -and the ombudsman for banking but the only response Capitec I get is "We apologise for the frustration which this has caused. We have escalated to the relevant department for urgent feedback." Every single time. Every email, social media complaint, phone call - always "We apologise for the frustration which this has caused. We have escalated to the relevant department for urgent feedback." But no-one ever calls you back. My daughter has been back in SA since 09/01/2020 and since several ********** transactions went through her account - she has also been charged exorbitant bank fees for such and Capitec does not even have the common decency to return a phone call! Clearly Capitec does not care about the future generation as they can't even answer a simple query! let me guess, the Capitec response to this will NOT be a phone call/personal response - it will be "We apologise for the frustration which this has caused. We have escalated to the relevant department for urgent feedback."