Capitec Bank, worse experience ever

Terrible service and experience from experience after I suffered a loss due to being ****med. I wish Capitec Bank could just close my account after so much stress I experienced with them. It took them close to two months to come back to me with useless and information that's does add up on top of that they charge me R160 for doing jack, nothing to assist. Stephanie, the person who was supposedly helping and incharge of my case, charge me even after she was told there's no money to reverse from the person who owns the other account and she was found. Why charge me if tymebank tells you there's no money on their account and their line is not going though, why do a recall. On top of that you tell me it's not your fault, I did the transfer, do you think I don't know that?! Why would I let you know if it wasn't aware. You keep telling me about tymebank investigation and findings, and I asked for yours and she had nothing to offer, but that I must go to court. I think maybe ombudsman would help as I tried with Capitec Bank, but I need them to make me understand why their are trying to make money off of me without any assistance and in this ordeal. I really want to move to another bank, they are ridiculous in their investigation shem. Don't bother if you have a case that needs to be investigated, even when you patient and cooperating you'd still get NOTHING substantial, but rediculous explanations and charges 😡 as it is I was moving my money out of Capitec Bank because of their services.