Capitec bank, worse decision of my life

The worse bank ever. They left me stranded in a foreign city because nobody could help me activate the cellphone app. App can't be activated outside of the country. I called, emailed, even sent my mom to Arcadia branch in Pretoria, give a consultant her phone so I can get assistance. Even that didn't help. Now I'm using my mom's banking because I can't access my own. Was hoping to be back in SA this March so I can cancel the damn account, but now I'm stuck due to covid-19 travel ban. I regret ever getting an account with capitec bank . Worse decision of my life.