Capitec Bank worse customer experience

The worse customer experience, I sent a beneficiary on my list some one on Thursday, and they haven't received the money. On Saturday 11 September 2021. I send money myself and after a couple of minutes I go and collect the money and it says the voucher has been redeemed. To my surprise I call the call center immediately and they tell me they will investigate as if it's now a ********** case and now I have to wait 7 working days for my money. When I called it seemed as if I was not the only customer experience this I was probably the 5th customer call on Saturday complaining. It's a system glitch. What a ****ed up excuse they gave me and now I had to be inconvenience. Had no money to go back home. DONT USE CAPITEC AS A BANK. ONE OF THE WORSE DECISION I MADE