CAPITEC BANK WORKS WITH **********

I opened a Capitec account on the 19th of May 2021 and was assisted to load a banking app on my phone the password and was told it is safe. On the very same date some ****s car jammed me at a parking lot and took my phone where they managed to access my banking app and transferred money out through cash send. On the 20th of May 2021 i reported the matter at Capitec centurion and was given a reference number and was told to bring the police statement which i submitted at Capitec Wonderpark on 22nd of May 2021 and was given another reference number. The matter was reported to their ***** division which in my view they don't know what they are doing or they simply not doing anything about the case. On 3rd of June 2021 i went to Capitec centurion to make follow-up using the reference number and the consultant who assisted me called the ***** division who clearly had no idea about the case nor any progress on the case. No one from Capitec has ever called me nor emailed me to give assurance that they are working on the matter. All the consultant told me was i must just forget about my money as it was gone and i should just let the police to deal with it may be i'll recover my money from the ********** via the police. This is the very same bank which was asking me to divert my salary to them yet my money is not in anyway safe with them. They promised me that their app was secure yet they can't give me an explanation how the ********** accessed my app pin. I really believe Capitec works with this ********** as it seems they are protecting them instead of protecting me as their customers. I urge people to be carefull when opening accounts with Capitec, they don't care about their customers.