Capitec Bank Woodmead - Terrible Service

Absolutely pathetic service from Capitec Bank Woodmead. My phone broke, and my internet banking was disabled, so I needed to activate it so that I can make payments in the meantime until my new phone comes this afternoon.

Capitec Woodmead staff refused to help, and had no other solution other than sending an SMS to a phone that WAS NOT WORKING. She was extremely unhelpful , and offered no alternate solution. She just said that she needs to send the SMS and just sat there, after me telling her I have no access to my phone currently.

Surely Capitec has alternate solutions when this is the case?????

Has Capitec gotten so big that they just don't care about customer service anymore?

I have been a loyal customer for years, but I am seriously considering changing banks if this is the type of service I receive when I have an issue.

My ticket number at Capitec Woodmead was 21(Transact).