Capitec bank Wonderpark Horrible service

My name is Tshepiso Ledingoane.On the 16th of January i withdrew money from an atm but there was a sudden network related problems.My card came out but the money didnt, my phone then notified me that a R1000 came out of my account. I stood at the atm for a very long time for almost 2hrs and no one came after to withdrew money because the atm then said it was out of service. I went to the bank(Capitec Wonderpark) a investigation was lodged in with a reference number(***4). I was told to wait for 30 days. Yesterday i spoke to a consultant at a call center asking him how far is the matter. He told me that the investigation is rejected and closed. I wasnt told anything, i didnt get any call or any feedback. I am so dissapointed and disgusted of capitec service. This is not the first horrible experience i had, my partner decided to switch banks because of Capitecs worst service. I am also going to switch my acc to a better. A bank that will take my frustrations into consideration.