Capitec Bank withholding my funds

I received money in my Capitec Bank account. I was told to provide PoP which was provided by GEPF to one of your employees. I was told to wait 5 days while forensics verifies by your employee. I waited only to be told to wait another 5 days and provide proof which I duly did. This is unacceptable that i have money in my account yet I am going into financial debt have provided source of funds and yet still can’t access my money. A well known pension fund. Totally unacceptable and blatant incompetence.