CAPITEC BANK WITHHOLDING CLIENT'S MONEY

I canceled a funeral policy within a cooling off period and I requested a refund. Capitec debited my account for R618 and refunded me to R293. When I enquired about it, the call center Agents confirmed that they made a mistake. To cut the long story short. The Agents escalated my query numerous times to so called "service recovery team" but till this day I have not been refunded the balance and it's almost 3 weeks. I thought I was gonna let this slide until I saw an article dated 10/03/2022 on Sowetan live's front page and the headlines were "CAPITEC BANK WITHHOLDING CLIENT'S MONEY". This article triggered me to write this review and it feels right. Clearly they are in a business of withholding clients monies without explanation.