Capitec bank with an Authorized transaction in personal account

On the 5th of January 2025 I opened my Capitec App to purchase airtime only to discover that I have a deduction of R1010 from the name of Grabizseminar.club which I didn't approve or authorized of at 19:47 there were other transactions on the 6th November 2024 of R39. 00 and again on the 9th of November 2024 the was bank charges of R3. 00of insifficient fund again on the 1st of December 2024 another minus ofR3. 00which Capitec people whom I was chatting with about my complaint told to allow them to stop my card and pay for the new card because they claim that I made the online shopping that is why card was compromised and I have to wait for 14 to 21 days to get a response from their investigation officer They failed me as their client because for starters I didn't approve or authorise this payment which is of great inconvenience on my part all I need from the bank is Reverse the money back into my account it, means my money is not protected under their bank Capitec