1 reviews | Active since Oct 2016

26 Oct 2016, 07:16

CAPITEC BANK WHAT A *******

<p>I went to an Absa ATM yesterday and my card was swallowed by the machine. I called Capitec Customer Care and the lady informed me that she has stopped my card and that i can go into the bank and get another one for a fee of R53. WHAT THE HELL why must i pay to get another card when it was NO FAULT of mine that my card is gone???????????????? ANSWER ME THAT. I am fuming mad that as a member of the bank for many years i get treated like this - seems all banks are sharks and ripoffs. Time to start thinking about keeping my money under my mattress. Capitec now needs to explain to me how they can treat their clients like this.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Oct 2016, 09:53
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank