MJ
Michael J

1 reviews | Active since Jul 2020

19 Feb 2021, 10:33

Capitec Bank - What a Joke!

After banking with them for so many years, with Capitec happily accepting my salary into my Capitec account every single month for more than the past 10 years! Capitec bombards me with useless adverti*****ts and junk about credit. So I app**** for a simple little access loan. Hahaha! It starts when Naileen Williams not doing her job properly. Causing me to have to go back and forth to the Burgundy branch. Naileen, to this day, has not responded to any e-mail requests! So, finally, after having to go to the complaints department because Naileen is on a 3 week coffee break. Complaints then take a further week to respond. Capitec's response to my credit app:

"Thank you for your reply and apologies for any delays. I regret to inform you that our Direct Loans department declined the application due to your Employer not being listed on the Compuscan list and unfortunately, we will not be able to grant a loan at this point. There is nothing your employer can do at this point. I’m sorry for the outcome and wish you well going forward. Thank you for allowing us to attend to your query. Feel free to contact us again in future. Kind regards, Candice Raubenheimer"

HAHAHAHAHAHAHA!!! I have never been involved in anything as stupid and pathetic! I should be upset but it is actually so humorous how these people 'think'.

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Feb 2021, 10:43
Official
Good day Michael 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

MJ
Michael J's update19 Feb 2021, 10:48
Reviewer Update
You can go ahead and respond here, on a public forum. I have nothing to hide, not sure what Capitec has to hide? But please forgive me for not taking you seriously regarding 1 business day. Capitec's 1 business day is about 168 hours. My business day is only the 8 hours between 9am and 5pm weekdays.