Capitec bank We buy Cars Vereeniging

I went to Capitec Bank located at the We Buy Cars branch in Vereeniging on Tuesday 10/03/2026.

I got there with roughly 10 minutes before 6pm. I found three ladies near their stations. I walked in and from their conversation, one of them asked what they could help with.

I sat down and still laughing from whatever they were discussing the consultant pulled their chair towards her station to assist me.

I didn't mind all their bad behavior and rudeness until I asked to update my details and they looked at each other like I am asking for something I do not know.

Perhaps maybe I looked like a dum client whom they thought doesn't understand himself or what he wants.

I was told I could not be helped on the system but what I wanted I could get on the app. One consultant said that the proof of account will have everything I need.

I was going to collect a car I had purchased with We Buy Cars and with certain details not showing on the statement, what the consultant told me with the POA was going to sort out my challenge.

The We Buy Cars consultant came in immediately after and I left with him thinking that everything is sorted and ready. 18:30 the Capitec branch is closed and We buy Cars wants the updated proof of account and I open the app only to find out that what I was told I would get there isn't so, and now that is affecting the sale of the car.

Mind you I traveled three hours to get there I was even late and on top of that my documents are incorrect.

It was a huge inconvenience and please ask for your consultants to take every client they serve seriously, we are not there to jump into their chit chats which make you feel like you are forcing them to help you, and on top of that they show zero respect for my need and as a client.