Capitec bank way behind on Covid-19 assistance

Yesterday we all sat and watched as our President promised us that we would all work together to combat the Covid-19 virus. He had spoked to major banks who would be sympathetic and do all they could to assist. My husband gets paid on the 28th. By that time we are in lockdown. Yesterday Sanlam paid a tidy sum of money into his account which despite being done in the 21st century still demands 48 hours clearance. I went this morning to Capitec because I want to take advantage of the time to prepare my home for three weeks lockdown. Capitec nORTHGATE refused to be of any assistance. Despite proof of payment from Sanlam and a POA I have on his account they refused TO ASSIST. I was told that Sanlam would have to do something - Capitec cannot provide a special clearance. Despite being allowed on their app to pay extra for immediate clearance it appears that you cannot do it in the branch. They insisted he had to go in.